Cancellation Policies

• Cancellations made 72 hours or more in advance are eligible for a full refund.
  • Refunds are given as a gift card, to request a refund to your original form of payment please reach out to management.
• Cancellations inside of 72 hours are not eligible for a refund.
• Client may reschedule their adventure inside of 72 hours but are subject to $3.00 convenience fee per ticket.
  • This amount will be charged at the time of rescheduling.
  • No refund will be given if you choose to cancel your rescheduled adventure.
• Clients that No Call/No Show are not eligible for a refund or voucher.
• Clients that are found to not meet our weight and/ or age requirements within 72 hours of their reservation are inelligible for a refund and will instead receive a voucher in the form of a gift card. The gift card is transferrable, allowing the participant to use it personally or transfer it to another individual. 

• Cancellations made 7 or more days in advance are eligible for a full refund.
• Cancellations inside of 3-7 days prior to your adventure are eligible for a 50% refund.
• Cancellations inside of 3 days are ineligible for a refund
• Client may reschedule their adventure inside of 3 days but are subject to a convenience fee.
  • $3.00 convenience fee per ticket.
  • This amount will be charged at the time of rescheduling.
• If you reduce your group size within 7 days of your reservation, you are still responsible for the full payment of the original reservation.
• We may provide vouchers for guests that can no longer join your group if notified at least 24 hours prior to the start of client booking.
  • Vouchers are subject to $3.00 convenience fee per ticket.
  • This amount will be deducted from the voucher issued.
• Clients that No Call/No Shows are not eligible for a refund or voucher.

Our courses operate rain or shine! However, in the event of extreme weather:

• The course may be temporarily closed, and your time will be extended.
• In the event that the park must close early, or we have to close for your scheduled date due to extreme weather:
  • Guests will be able to reschedule for a different date.
  • If you are unable to reschedule you may receive a refund for your purchase.

Individuals who show up the day of the event and do not meet weight, height, age or any other policies will be unable to participate in the event. The ticket for that individual will be reimbursed in the form of a gift card to be used at another time and can be transferable to another person if needed. No cash refund will be given for not meeting requirements.